Before the ambulance arrives, you can help us by doing the following:
- if you are outside, stay with the patient until help arrives
- call us back if the patient’s condition worsens
- call us again if your location changes
- if you are calling from home or work, ask someone to open the doors and signal to ambulance staff where they are needed
- lock away any family pets (they may become stressed or get in the way of the ambulance crew)
- if you can, write down the patient’s GP details and collect any medication that they are taking
- tell us if the patient has any allergies
- stay calm – our staff are there to help. Violence or threatening behaviour will not be tolerated and could delay getting help to the patient.